 |
Texas Statutes (Last Updated: January 4, 2014) |
 |
HUMAN RESOURCES CODE |
|
Title 7. REHABILITATION OF INDIVIDUALS WITH DISABILITIES |
|
Chapter 111. TEXAS REHABILITATION COMMISSION |
|
Subchapter B. ADMINISTRATIVE PROVISIONS |
Sec. 111.026. PUBLIC INTEREST INFORMATION; COMPLAINTS
-
(a) The commission shall prepare information of public interest describing the functions of the commission and describing the commission's procedures by which complaints are filed with and resolved by the commission. The commission shall make the information available to the general public and appropriate state agencies.
(b) The commission shall adopt rules establishing methods by which consumers and service recipients can be notified of the name, mailing address, and telephone number of the commission for the purpose of directing complaints to the commission. The commission may provide for the notification through inclusion of the information:
(1) on each registration form, application, or written contract relating to participation in a program that is funded in any part by money derived from or through the commission;
(2) on a sign that is prominently displayed in the place of business of each person or entity engaging in a program that is funded in any part by money derived from or through the commission; or
(3) in a bill for service provided by a person or entity engaging in a program that is funded in any part by money derived from or through the commission.
(c) The commission shall maintain a file on each written complaint filed with the commission. The file must include:
(1) the name of the person who filed the complaint;
(2) the date the complaint is received by the commission;
(3) the subject matter of the complaint;
(4) the name of each person contacted in relation to the complaint;
(5) a summary of the results of the review or investigation of the complaint; and
(6) an explanation of the reason the file was closed if the agency closed the file without taking action other than to investigate the complaint.
(d) The commission shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the commission's policies and procedures relating to complaint investigation and resolution.
(e) The commission, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation.