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Texas Statutes (Last Updated: January 4, 2014) |
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HUMAN RESOURCES CODE |
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Title 8. RIGHTS AND RESPONSIBILITIES OF PERSONS WITH DISABILITIES |
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Chapter 122. TEXAS COUNCIL ON PURCHASING FROM PEOPLE WITH DISABILITIES |
Sec. 122.020. CONSUMER INFORMATION; COMPLAINTS
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(a) The council shall prepare information of consumer interest describing the activities of the council and describing the council's procedures by which consumer complaints are filed with and resolved by the council. The council shall make the information available to the general public and appropriate state agencies.
(b) The council shall keep an information file about each complaint filed with the council. The file must include:
(1) the name of the person who filed the complaint;
(2) the date the complaint is received by the council;
(3) the subject matter of the complaint;
(4) the name of each person contacted in relation to the complaint;
(5) a summary of the results of the review or investigation of the complaint; and
(6) an explanation of the reason the file was closed, if the council closed the file without taking action other than to investigate the complaint.
(c) If a written complaint is filed with the council, the council, at least as frequently as quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.
(d) The council shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the council's policies and procedures relating to complaint investigation and resolution.