Sec. 260A.018. CALL CENTER EVALUATION; REPORT

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(a) The department, using existing resources, shall test, evaluate, and determine the most effective and efficient staffing pattern for receiving and processing complaints by expanding customer service representatives' hours of availability at the department's telephone hotline call center.
(b) The department shall report the findings of the evaluation described by Subsection (a) to the House Committee on Human Services and the Senate Committee on Health and Human Services not later than September 1, 2012.
(c) This section expires October 31, 2012.

Added by Acts 2011, 82nd Leg., 1st C.S., Ch. 7 , Sec. 1.05(c), eff. September 28, 2011.

                    
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