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Texas Statutes (Last Updated: January 4, 2014) |
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OCCUPATIONS CODE |
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Title 12. PRACTICES AND TRADES RELATED TO WATER, HEALTH, AND SAFETY |
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Subtitle B. PRACTICES RELATED TO HEALTH AND SAFETY |
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Chapter 1951. STRUCTURAL PEST CONTROL |
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Subchapter K. DISCIPLINARY PROCEDURES |
Sec. 1951.504. SETTLEMENT OF CONTESTED CASES
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(a) A settlement of a contested case under Chapter 2001, Government Code, must be approved by the commissioner.
(b) The department by rule shall establish guidelines for the settlement of a contested case under Chapter 2001, Government Code.
(c) The commissioner may authorize the department to conduct informal settlement negotiations between the department and a license holder to resolve a complaint, other than a complaint involving a misapplication, by a consumer against the license holder.
(d) An informal settlement reached under Subsection (c):
(1) may not require the license holder to:
(A) refund money to the consumer in an amount greater than the amount provided under the original contract for services by the license holder; or
(B) perform any services that the license holder did not agree to perform in the original contract; and
(2) does not release the license holder from any liability for a misapplication.
(e) The department by rule shall establish guidelines for the informal settlement of consumer complaints as provided by Subsections (c) and (d).