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Texas Statutes (Last Updated: January 4, 2014) |
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OCCUPATIONS CODE |
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Title 5. REGULATION OF FINANCIAL AND LEGAL SERVICES |
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Subtitle A. FINANCIAL SERVICES |
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Chapter 901. ACCOUNTANTS |
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Subchapter D. BOARD POWERS AND DUTIES |
Sec. 901.163. STATISTICAL ANALYSIS OF COMPLAINTS
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(a) The board shall develop and maintain a system for tracking a complaint filed with the board against a person who holds a license or firm license.
(b) At the time the board files an annual report under Section 901.164, the board shall also report a statistical analysis of the disciplinary actions taken by the board during the preceding year. The report must contain a statistical analysis of:
(1) the number of complaints received;
(2) the number of complaints resolved and the manner in which they were resolved;
(3) a categorization of complaints received and the number of complaints in each category;
(4) the average length of time required to resolve a complaint for each category of complaints; and
(5) other information the board determines necessary.
(c) If the board does not receive any complaint in a category during a reporting period, the board shall report that a complaint was not received in that category.