Sec. 1201.355. CONSUMER COMPLAINT HOME INSPECTION  


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  • (a) If the manufacturer, retailer, or installer does not provide the consumer with proper warranty service, the consumer may, at any time, request the department to perform a consumer complaint home inspection. The department may not charge a fee for the inspection.

    (b) On payment of the required inspection fee, the manufacturer, retailer, or installer may request the department to perform a consumer complaint home inspection if the manufacturer, retailer, or installer:

    (1) believes the consumer's complaints are not covered by the warranty of the manufacturer, retailer, or installer, as applicable;

    (2) believes that the warranty service was properly provided; or

    (3) disputes responsibility concerning the warranty obligation.

    (c) The department shall perform a consumer complaint home inspection not later than the 30th day after the date of receipt of a request for the inspection.

    (d) Notwithstanding any other provision of this section, the department may make an inspection at any time if it believes that there is a reasonable possibility that a condition exists that would present an imminent threat to health or safety.

Added by Acts 2001, 77th Leg., ch. 1421, Sec. 2, eff. June 1, 2003. Amended by: Acts 2007, 80th Leg., R.S., Ch. 863 , Sec. 41, eff. January 1, 2008.