 |
Texas Statutes (Last Updated: January 4, 2014) |
 |
OCCUPATIONS CODE |
|
Title 3. HEALTH PROFESSIONS |
|
Subtitle K. PROFESSIONS RELATED TO USE OF CERTAIN MEDICAL EQUIPMENT |
|
Chapter 603. PERFUSIONISTS |
|
Subchapter E. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES |
Sec. 603.204. GENERAL RULES REGARDING COMPLAINT INVESTIGATION AND DISPOSITION
-
(a) The executive commissioner shall adopt rules concerning the investigation of a complaint filed with the department. The rules shall:
(1) distinguish among categories of complaints;
(2) ensure that a complaint is not dismissed without appropriate consideration;
(3) require that the commissioner be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint;
(4) ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and
(5) prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the department to obtain the services of a private investigator.
(b) The department shall:
(1) dispose of each complaint in a timely manner; and
(2) establish, not later than the 30th day after the date the department receives a complaint, a schedule for conducting each phase of the complaint resolution process that is under the control of the department.
(c) Each party to the complaint shall be notified of the projected time requirements for pursuing the complaint. Each party shall be notified of any change in the schedule established under Subsection (b)(2) not later than the seventh day after the date the change is made.
(d) The executive secretary shall notify the commissioner of a complaint that is not resolved within the time prescribed by the commissioner for resolving the complaint so that the commissioner may take necessary action on the complaint.