Sec. 603.203. RECORDS OF COMPLAINTS

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(a) The department shall maintain a system to promptly and efficiently act on complaints filed with the department. The department shall maintain:
(1) information about the parties to the complaint and the subject matter of the complaint;
(2) a summary of the results of the review or investigation of the complaint; and
(3) information about the disposition of the complaint.
(b) The department shall make information available describing its procedures for complaint investigation and resolution.
(c) The department shall periodically notify the parties of the status of the complaint until final disposition of the complaint.

Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999. Amended by: Acts 2005, 79th Leg., Ch. 231 , Sec. 31, eff. September 1, 2005.

                    
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